Frequently Asked Questions |
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1. How do I start off? |
To place an order, simply visit our online shop, select your desired products, and click the BUY NOW button. Follow the checkout process to complete your purchase. |
2. Is it mandatory to create an account to shop? |
Yes, it is mandatory to create an account to place an order on Pelagic Tribe Shop. You will be required to provide a valid delivery address and a contact number to ensure smooth communication and timely delivery of your order. Creating an account also allows you to track orders and manage your purchase history efficiently. |
3. What payment methods are available? |
We have integrated Razorpay as our secure payment gateway. The following payment options are supported:
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4. Is there a minimum order value? |
Yes, the minimum order value is ₹500. |
5. Are there any delivery charges? |
No. All orders are shipped with free delivery, provided the Order Value is ₹500 |
6. What are your delivery timelines? |
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7. Is express or priority delivery available? |
We currently do not offer priority shipping. All deliveries follow our standard dispatch schedule. |
8. What happens if I’m unavailable at the time of delivery? |
If you are not available to receive your order, you may:
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9. What if an item is out of stock? |
In such cases, our team will reach out to you to offer a suitable alternative. If multiple items were ordered, the rest will be shipped as scheduled. For single-product orders, you may choose between a refund or cancellation. |
10. Are there any hidden charges? |
Absolutely not. We maintain a strict transparent pricing policy. The price displayed at checkout is the final payable amount—no additional fees or hidden charges apply. |
11. How can I track my order? |
You may log in to your Pelagic Tribe Shop account at any time to track your order status in real time. Delivery updates will also be shared via email. |
12. Can I cancel my order? |
Yes, orders may be cancelled prior to dispatch. Once an order has been shipped, cancellation is no longer possible. |
13. What if the product is damaged, opened, or not as described? |
Please contact our support team immediately if a product arrives damaged, opened, or not as expected. We will arrange for a replacement or issue a full refund, depending on your preference. |
15. Whom do I contact for further assistance? |
For any unresolved queries, please reach out to us via WhatsApp at +91 96633 01538. |