Frequently asked questions
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- Frequently asked questions
Just goto the shop and add your products by clicking on the BUY NOW button and you are done!
No, while it is not necessary to have a Pelagictribe Shop account to shop and purchase items, it is certainly recommended to have one. You can shop and checkout by providing just your email ID.
You can pay cash to the Pelagictribe Shop representative when the order is delivered. We will be introducing online payments using credit carts and net banking shortly.
The minimum order is Rs.100.
No all our deliveries are free.
We always deliver your order in the slot you select when placing the order. Incase there is a problem delivering the order in the slot, we will call you to discuss an alternate slot.
All orders placed after 1:00pm will be delivered the next day.
All orders placed after 1:00pm will be delivered the next day.
We do offer a priority delivery service at an additional charge of Rs.20 per delivery. Delivery in this model will be done within 2 hours of placing the order. Incase you need your order to be delivered in the priority mode, then please contact us with your order number after placing the order.
We request that you select a delivery slot when you are available at home for the delivery.
If you are not at home, you can ask us to leave the order with your neighbour.
You also have an option to have the groceries delivered to your work place
If you are not at home, you can ask us to leave the order with your neighbour.
You also have an option to have the groceries delivered to your work place
If a product is out of stock, we will call you ask if you prefer an alternative product. Otherwise we will deliver without the product.
No, There are absolutely no hidden charges when you make a purchase with Pelagictribe Shop. we belive in transparent pricing and the price you see in your cart is the price you pay.
Your order will normally be delivered in the selected slot. However, incase you have questions or the order was not delivered you can contact us
Yes, you can cancel your orders provided we have not already dispatched it. To cancel your order please contact us
Pelagictribe Shop is rapidly expanding, and we will be in your area very soon. But do let us know if you want us in your locality sooner here
If the product was not as per expectations, please contact us so that we can either replace the faulty product.
All products sold at Pelagictribe Shop are covered under our 15 Day Replacement Guarantee. Contact us of any problems, damages or defects within 15 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost or refund your amount.
Contact us with your question and we'll get back to you as soon as possible.
