| Pelagic Outdoor Equipment & Services Pvt. Ltd. ("we" and "us") is the operator of (https://shop.pelagictribe.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. |
| 1. General |
| Subject to stock availability. We try to maintain accurate stock counts on ourwebsite but from time-to-time there may be a stock discrepancy and we will notbe able to fulfill all your items at time of purchase. In this instance, we willfulfill the available products to you, and contact you about whether you wouldprefer to await restocking of the backordered item or if you would prefer for us to process a refund. |
| 2. Shipping Costs |
| Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. |
| 3. Returns |
| 3.1 Return Due To Change Of Mind |
| Pelagic Outdoor Equipment & Services Pvt. Ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Pelagic Outdoor Equipment & Services Pvt. Ltd.) will refund the value of the goods returned but will NOT refund the value of any shipping paid. |
| 3.2 Warranty Returns |
| Pelagic Outdoor Equipment & Services Pvt. Ltd. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Pelagic Outdoor Equipment & Services Pvt. Ltd. to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available) |
| 4. Delivery Terms |
| 4.1 Transit Time Domestically |
| In general, domestic shipments are in transit for 3 - 7 days |
| 4.2 Transit time Internationally |
| Generally, orders shipped internationally only using India Post and are in transit for 10 - 22 days. |
| 4.3 Dispatch Time |
| Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. |
| 4.4 Change Of Delivery Address |
| For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. |
| 4.5 P.O. Box Shipping |
| Pelagic Outdoor Equipment & Services Pvt. Ltd. will ship to P.O. box addresses using Indian postal services only. We are unable to offer couriers services to these locations. |
| 4.6 Military Address Shipping |
| We are able to ship to military addresses using India Post. We are unable to offer this service using courier services. |
| 4.7 Items Out Of Stock |
| If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. If we are unable to provide the item in 7 - 15 Working days, payment will be reversed for that item. |
| 4.8 Delivery Time Exceeded |
| If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. |
| 5. Tracking Notifications |
| Upon dispatch, customers will receive a tracking link in your login from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider. |
| 6. Parcels Damaged In Transit |
| If you find your goods are damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. |
| 7. Duties & Taxes |
| 7.1 Sales Tax (GST - Goods and Service Tax) |
| GST has already been applied to the price of the goods as displayed on the website. If you are Business and want to order for Business then Fill in your GST number and change your Address to Business Address. |
| 7.2 Import Duties & Taxes |
| Import Duties and taxes for international shipment to be paid by you upon arrival in destination country |
| 8. Cancellations |
| If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. |
| 9. Insurance |
| Parcels are not insured for loss and damage and if you need it to be insured, please contact our customer service before the product is despatched and may incurr additional charges. |
| 10. Customer service |
| For all customer service enquiries, please submit an enquiry at pelagic@pelagictribe.com |
